I am a new customer to Verizon Wireless. I was shocked to see my first bill was over a thousand dollars. I immediately called and was told that the charges were due to downloads and airtime. I told the representative that there is only myself and a six year old in the home, and that I had no idea he could use a phone considering that he can barely read. Verizonwireless said they understood and could tell from the pattern of usage (multiple downloads of the exact same thing) that it was a child and promised an ajustment on my account of 75% of the $1109.00 in charges. I paid my standard bill amount and surprise my phone was interrupted for the outstanding balance. After a couple hours on the phone with various representatives and supervisors< I was told there was a pending credit of $419.00. First I point out that $419.00 is not even 50% of $1109.00 let alone 75%. Second I was told that nobody except the supervisor that promised me the credit could help me, but that they could not transfer me to him. And lastly when I asked how he could contact me while my service was interrupted the supervisor said "I dont know". Verizonwireless should change their worry free guarantee slogan from first call resolution to multiple call frustration.
1
