I will never be using TNT again!!! We bought something online from Apple and unfortunately they use TNT for their deliveries. I have now called them 6 times (and have had to wait every time for ages) only to be told each time that someone would call me back.... of course no one has ever bothered to call back! Had a slip left in my letterbox on Monday snd rang up straight away to organise redelivery only to be told that this would take 2 days to organise - so I then said that I would be in the area the next day so I would collect it from the depot. They said that would be fine but someone would ring me in the morning to confirm that the parcel was there. Of course no one had called by 11am so I called back and was told someone would call by midday. Of course no one called once again so I called back that afternoon to organise redelivery as I was no longer in the area. I organised redelivery for today (friday) and was told to look it up online to check that it was on board for delivery then I could ring up and be given an ETA for delivery. When I looked this morning at 7am it had been tracked as being 'held for pickup at depot'... I called TNT and queried this and they told me that the item had not been scanned that morning and could be on a delivery truck... they said they would ring me back. Of course once again no one bothered to call back so I called again at 9.30... still no one could tell me where the parcel was and they said that the supervisor would call me back by 11am!! This 'supervisor' never called so ay 11.30am I called them back and was very irate at this point.... the woman I spoke to basically called me a liar and told me not to bother coming to the depot to pick up the parcel as I would be waiting for hours... once again she told me someone would call me back.... and I'm still waiting!!! I really can't be bothered ringing up yet again and am not sure that I could control my temper if I have to speak to another oone of their daft phone operators!!! Don't ever use TNT!!!!
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