Hi, I know how you feel. I rang AAPT just to down grade my plan as I only had 2 people living in the house now. What a complete mess that became. First I was told that I couldn't as my plan didn't finish for another 5 months even though I signed up for that plan on 26/10/2008 and it was now 15/10/2010. Then I was put on and off hold over a 40 minute period. In the end I told them not to bother as I will just go to a new carrier. A few days later, I received a call from AAPT to tell me that I was correct in which I replied I had taken my business elsewhere and to send me my final bill. About 3 weeks later I finally received my bill and on it was a early termination fees of $155. I tried several times to phone them but as I was not a customer anymore, I sat on hold up to 45minutes without answer. I hung up. Then I sent a email disputing those charges and explained again the dates and the fact that I had contacted them several times and had been told that these dates were correct. Then it really became juicy!!! I started receiving debt collector letters from Dunn & Bradstreet collections, then phone calls on my mobile. I explained to them that my bill was incorrect and to please stop till rectified. Guess what, they didn't. Finally got a reply from AAPT and they stated that they were wrong and would fix. In the mean time, my internet was finally diconnected from AAPT which took a total of 37 days for the line codes to be removed via AAPT and hooked up to telstra. Then I received more demanding for the revised amount but this time it had early termination fees for the internet from Dunn & Bradstreet. More and more calls were made to me from this collection agency even though again I explain that the bill was incorrect. They continued to harrass me over the next few weeks with letters and calls. I phoned AAPT AGAIN to tell them that they had got it wrong again and that I was being harrassed by their collection company for a bill that I told AAPT would be paid when and only when it was correct. This has been going on for 7 weeks now and I beleive they have listed a default on my credit history. I have just received my 3rd different amount on a collection letter and was even receiving collection calls on xmas eve all for $214. I really wish I had the money to sue their behinds off. Real bullies. gmc.45069@bigpond.com
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