27th March 2011
To whom it may concern,
Hi there ! Just a friendly word of Warning ! I have a very strong case and will use it if I do not get satisfaction ! I am sick and tired of Bunnings Cranbourne wasting my time as I have tried to replace my inferior passion fruit plant without the proof of purchase for this inferior Ned Kelly passion fruit plants. I was met with a flat refusal to replace the faulty product ! I purchased these plants which were sold to me on misleading information. They were sold as fruiting passion fruit plants ? I have had two now ! Both have gone the same way including my Neighbors one ! One paid for ! One free ? This free one is of no value unless it fruits ! I purchased these plants originally as fruiting passion fruit ! This has recently been inflamed by this disagreement with your Manager at your Cranbourne branch who refused to give me documentation or let me take a photo of this faulty plant in Bunnings Cranbourne. I have taken a photo right outside the Cranbourne Bunnings because of this as it is my only proof that it is faulty other than the staff there ! My partner witnessed everything in Bunnings Cranbourne that took place ! So too did the staff and a few customers who I managed to obtain the details of a couple of them outside the store ! Your Manager who refused me documentation and no change over of this inferior faulty product really upset me ! Although it may be Bunnings Company policy or procedures not to give another suitable product that is actually what it states it is ? Without us issuing a receipt ? This is not always possible ! The two I will use in court if needed ? are both faded beyond recognition ! Still I will not allow your Company policy having had no proof of purchase ! To dictate the fair trading act Laws ! My faulty product still has the Bunnings Tag on it with the price scan stripes ! I would have thought your Manager at Cranbourne would have at least been more professional and given me documentation of some sort just to verify he had seen the plant freshly dug out of the ground in its present state ? One which will never bear fruit ! Having seen now three of these plants go wild to which I spent much time nurturing including time digging up second time ! This will escalate to a much more serious issue if not dealt with professionally in the correct manner ? So much so it may subject Bunnings to Litigation proceedings including to sue for all expenses and costs. I trust you will give this matter your urgent attention ? Cheers !
Denys Strongman
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