Thought I would check the new Chatswood store out and get some bits and pieces while there. I had a number of items, including some bolts, that required a certain size drill bit. Went to the tools section, picked the bit and proceeded to get some more items from other sections to complete my shopping.
I was stopped by a member of the tool section to be told that I had to pay for the bit there and now, before I could leave that section I informed the lady that I needed to get other items down the other end of the store and that as I have done many time over, pay for it all at the main checkout.
No, store policy does not allow this. I and others I know have done this at the Artarmon store, the Lidcome store, the Thornleigh store and the Dural store with no problems whatsoever, on many occasion. Both this lady and the lady at the information counter said that all stores must do this...again company policy. I informed them there was no sign to say that this was the case...after all forwarned is forarmed, and was told that they are not obliged to promote such a sign.
I left the items for them to put away...went Bunnings at Belrose, got the bolts, drill bit and other items and was able to pay for them at the front checkout...no problems.........hey Westfarmers about employing people who have a bit of common sense, to run your stores. I would hope that the majority of store managers are on the ball, and not like the Chatswood store who let retail beauracracy ruin good customer relations.
The next thing you know is that this particular store will have you paying for each individual item at each appropriate section before you can proceed to other sections.
I guess the sooner the next big player in the hardware chain starts up the better. Hopefully it will put a rocket under the Chatswood store and other Bunnings stores that show poor service.
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