We had applied two coats of Dulux Full Cover Texture on our walls the previous day. I was somewhat dissatisfied with the colour (HAROLD) but I figured it was a mistake on my behalf. Returned to the store the next day and got another two buckets of 10 lites each as we had underestimated the amount needed. When my husband started mixing we both noticed that it was a different colour to the previous two. We returned the two full buckets and the two empty buckets and spoke to the attendant , his supervisor and finally the higher manager whose name I think was Andrew. Andrew quizzed us about our paint job for about half and hour. He was patronising in his dealings with us (for example: "so you want these two full tubs of paint for nothing" "Of course you realise that any more paint you buy you will have to pay for", "you clearly underestimated how much paint you needed for the job", "did you want these two empty tubs for anything?", If you hadn't had cleaned out the buckets we could have found what the problem was btu this makes it very difficult", it doesn't make sense and this really can't happen with our system")) and we both felt that he suspected we had tipped the paint out into other receptacles and not used them on the wall and were thus just trying to get two free buckets of paint. He did return our money to us as the paint was clearly not the same tint as previous two (it was darker). We used this paint regardless as we actually preferred it to the first tint but we needed more paint because it was different. The next day we returned for another can of Dulux Full Cover texture and a can of Dulux weathershield both in the same tint of "Harold". You guessed it, when we got home it was the tint of the original two tubs of paint. Back to Bunnings we went. The salesman worked it out. Apparently with the dulux Full Cover Texture there is no automatic calculation of the ratio of colours. They had given us half strength tinting in the Dulux Full Cover Texture ( as if it was a 5 litre drum and not a ten litre). The weathershield was calculated automatically and so was correct. So there was a perfectly plausible explanation and human error was possible after all!
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