Stay well away from TNT VERY POOR CUSTOMER SERVICE!! I ordered an ipad from the apple store who uses TNT as their couriers, I thought TNT was a reputable company shouldn't be any problems, how very wrong I was!! It was scheduled to be delivered wed 08/06/2011 so I took the day of work and waited at home all day for my package... nothing came. I went out and checked the mail at the end of the day and there was a card left from TNT stating I was not home and they tried to deliver my package at 11.50am.. ummm no you didn't because I was home and I didn't hear anyone at the door.
So as my package required signature on delivery I only had one option, to collect it from the depot since I couldn't take another day off work. So I called the number on the card to arrange a pick up went straight to message bank and told me to call their customer service line.
So I did and I was on hold for 45 mins!!! Frustrated, I hung up and decided to call the number on the card again, straight to message bank again. 11 times I called them and finally on the twelfth attempt I finally got through I explained the situation and the lady said there was nothing she can do until I made an enquiry via the customer service line. I said that I had tried that and was on hold for 45mins. she just said I would have to keep waiting until I got through and hung up. By this stage I am very stressed and angry I am ready to punch someone in the face! particularly some one from TNT. I call back and get straight through to a different lady, I told her what the previous girl had said and this lady said I could come down to the depot and collect it that day and that they close at 6. So when my boyfriend got home we drove to the depot and went to claim my package and... oh what a surprise they cant find it!! So another waiting around for 15 mins and it turns up somewhere! thank god! then they asked for my drivers licence number, I don't have a drivers licence so I don't have a number to give him. he said he will need to check with his manager to see what to do another 10mins and he comes back and says we can use my boyfriends licence. So we sign the papers and the ipad is all mine! Finally!
Moral of the story is.. TNT suck! worst customer experience of my life! I will not shop at apple store again because I don't wan't to deal with TNT! sorry apple, love your products, hate your couriers!
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