Forty Winks Kotara (NSW, Australia)
We ordered a very expensive bedroom suite last November. The bed arrived and was fine. Due to an ordering mix-up, the bedside chests and tallboy were not available for some months, so we had to make do with some damaged floor stock from another store. About March, the replacement bedside chests and tallboy arrived, and to our disgust, had a finish like orange-peel. Very rough. We complained several times, I took a bedside chest to the store to show them, and another employee of the store even came to my house to inspect the rough surface finish. I could sense their disbelief, and that of the manufacturer who contacted my wife (very unprofessional). Finally, 7 months after the original order, the new chests and tallboy have arrived. Surface finish is good (as good as the bed, anyway), and all the timbers are nice, clear samples. All except for that one right in the middle of the tallboy, riddled with nail holes and very dodgy putty. I give up. i can't see myself wandering in to any Forty Winks store again.
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