To all of you. I personally apologise to u. I have worked for Bunnings for around 5 years. Before that, a teacher and 2 degrees. I find working for the company, brilliant, amazing and stimulating. We try our best to make sure that all our customers, our community and our personal lives, are looked after. Again I apologise for some of the less than optimal service and skills. The texture paint story hits home. I did a similar thing! Stupid! I had just started. You should never had had to go through so much crap.
As for returns. Yes, like any other business you should provide a reciept. If the item is faulty, it is upon the business to provide evidence that it is. Bunniings adheres to this policy. Again, however, if a customer brings back an item that does not confirm to their needs or is faulty, then Bunnings policy is to allow it return. Without a reciept, you must provide id. Unfortunately there ARE thieves in this world. Sad. U probably are not one, but in the same way we now scan people for bombs on planes (all people) Bunnings asks that you pay for your items from the tool shop at the tool shop. Some product is over $1000. Each.
All tradies know this.
To some of the, let's say, "worked up" people. I have dealt with you. In general, I get you to love me. I'm great that way. Not to say I haven't dealt with despicable behaviour, foul language and bizarre assertions. All on a Saturday morning in front of many children and their families. Frankly, I find it abhorrent.
Remember, the person you are speaking to is a person. Try your best not to treat them as anything else.
A Bunnings Team Member
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