I went into Bunning North Parramatta on Saturday to enquire about a few items. In particular, a clothes airer, pergola and garden shed. I spoke to Ray, who was very helpful. I asked Ray to come back to me on the following as I wanted to order them soon:
1. Are these items available and if in stock not how long it would take to obtain them
2. How much it would be to deliver; and
3. How much it would cost to install.
Today i received a call from a lady who asked me if I checked if the items were in store and then proceeded to tell me that Bunnings does not install items and they cannot recommend installer. She proceeded to tell me that it was easy to install these items.
Now, I was made to understand that Bunnings does do installation or if they didn't they would be able to recommend me another division / team that would do so.
I find the response was absolutely useless. The point is not about whether I can install myself but I wanted it installed and am happy to pay the installation costs and delivery costs as I don't have the time to do all of this myself.
What annoyed me the most was the completely unhelpful attitude of the lady that called. She didn't answer any of the questions I asked.
If you want business please don't turn your customers away.
After this, you can be sure that I'm going to go to Mitre 10 or any one else that has these items to get it. Even if it means I have to install it myself!
Regards,
Annoyed
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