As a person forced to retire at the age of 57 in 2007 for health reasons (after 30+ years as as an electronics technician (16yrs RAAF)) , I have an avid interest in gardening and enjoy performing various handyman tasks to the extent that my poor health allows. During the period since July 2007 I have spent considerable time and money in your Townsville store enjoying "one-stop-shopping". I have had no problems with service provided and back-up service until today.
Yesterday I purchased a twin sensor floodlight & two globes from your store (Invoice No400073357) and with the assistance of my foster son installed the item as per the instructions. I found the item to be of cheap and shoddy manufacture and was faulty.
Today I returned the item to the store and asked to exchange it for a more up-market model (more expensive). I mentioned that the item was faulty. Exchange was refused (the items I had in mind to take instead would have cost 2-3 times as much - with me paying the extra) but, after a stressing argument with the staff-member at the counter, and then the duty manager, I was refunded for the two globes and then rudely ignored.
The surprising thing is that it appears that your business apparently doesn't need my business (despite purchases of a BBQ and access $1000, airconditioner $399 and tools, building supplies, gardening equipment and plants $1500-$2000 over the past months), or my goodwill.
Of coarse, it will be an amusing story to tell at social events over the Xmas period - "Bunnings gives the boot to an old bloke who is doing up a camper trailer and setting up a shade-house working area over Xmas plus the up-coming years - ALL FOR THE PRINCELY SUM OF $16.98!"
MERRY X-MAS!!!!
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