Where to start! From the moment you enter the store the person at the entrance usually has no clue where the item you're looking for is located. There are usually not enough ckeckouts open, so the wait is usually long..and you can't help notice there are double the staff members on the customer servie desk standing aroung chatting among themselves. I tried asking one of their staff members about Bunnings' return policy for something I bought one year ago and had an eight year guarrantee. I was treated as though I was stupid and nuisance The woman kept glancing at another staff member and rolling her eyes. The pitch of her voice kept raising until it was virtually a shrill. The woman did not understand/listen to what I was saying and kept trying to dismiss me even though there were no other customers waiting to be served. If this woman behaved this way in any other business she would have been out on her arse straight away. I think Bunnings should re-name the Knotting Hill Vic customer service desk to customer humiliation desk.
I guess this is what happens when an entity has such a high percentage of market share and they lose sight of what keeps customers coming back. I will never shop at Bunnings again...I would rather pay more and shop somewhere that understands the meaning of Customer Service and has a good understanding of products they stock..
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