We called Charter Plumbing to come out to our place to inspect blocked drains. They were unable to make it out for the "next few days" but could not give a day or time, so they said they would call when they were half an hour away so we could make sure someone was home. Apparantly they called our mobile and because it was engaged, assumed we were at home. The plumber then rang from the house to say they were there and we were not. A few weeks later we get an invoice for $99 with a note saying we cancelled the job on arrival.
I called Charter Plumbing on on 9 June at 1.30PM to find out how to deal with a the invoice. I attempted to explain the situation with Julie to see how it might be resolved and several times she raised her voice and was rude to me. I requested to speak to a manager however Julie would not transfer me. When I said that if I could not speak with a manager the only other way would be to go through consumer protection the call ended with Julie abruptly hanging up on me. Needless to say, I was quite frustrated.
I called back and spoke with the Manager, who, whilst being much more helpful than Julie, was also particularly rude and seemingly bitter. I was told that after putting up with a large number of rude customers over the last 30 years “the general public need to have a good look at themselves”. Whilst I appreciate that there are customers who may have been rude and/or aggressive towards both Julie and her manager, I do not feel that they should expect every caller to be the same. The manager had a 10 minute rant about his experiences over the last 30 years with rude customers, claiming 3% of their clientele were this way.
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