I actually used to work for James Wheeler - the owner/director of CityMove. I worked for him for about 2 years at Citymove. Both as a removalist and sometimes in the office.
We parted ways because we could not see eye to eye.
I have had SO MANY phone calls from angry and upset people. People who have had their belongings broken or destroyed, and also people who have had removal days shifted on them willy-nilly - this applies almost exclusively to interstate moves.
They are not so bad on the local front, but i would not deal with these guys if you have a tight schedule for an interstate move.
They pay their phone consultants on a commission system - one that encourages everyone to just make a sale and deal with the fall-out later (or not deal with it at all).
If/when you do experience grief, the idea is to tire out the customer until they will not pursue the matter any more. Regardless of any legal threats. They figure that you would rather cut your $2000 loss than pursue legal action for $5K plus.
This is the modus oporandi. This is how Citymove does business..
Someone in an earlier post wrote that Citymove is an online broker. This is exactly what the business model is. They push and treat everyone like crap - their removalists, their consultants AND their customers.
Removalists are recruited by putting up crude signs in backpacker hotels in St Kilda, Bondi and the Cross.
Dealing with CityMove is very Hit-and-Miss. You May get a really good team who is professional, or you May get a team of absolute amateurs - your call, your stuff.
I personally would not take the risk. I would hire a truck weeks in advance and get a bunch of mate over to help on the day.
At the end of the day, I see James as a dynamic businessman and was amazed at seeing the dollars rolling through his doors, I just couldnt be a part of his shonky ethics and being part of the lie-machine that is CityMove. Too many honest and hard-working people being burnt.
Sorry. Not for me. Good luck Wheeler.
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