I purchased a 6 month I purchased a 6 month treatment from Advanced Medical Institute (AMI) over the phone after a brief consultation with someone purporting to be a doctor.
The total cost was $1395.
They offer 5 different medications. So if one does not work they will send you the next type and ask that you try that.
What the customer service reps don’t tell you is that each medicine they send you cost $250. This is taken off the money that you have already payed e.g. $1395.
The customer service reps also fail to mention that you have agreed to a verbal contract stating that you will try all products they supply.
After I tried three different medicines I realised that the product did not help me at all and called to ask for a refund.
I was immediately told that a refund was not possible as I have agreed to a verbal contract. The rep told me that there was no way I could have my money back and would not forward my concerns to a manager or the claims department.
A day later I called again to ask for a refund and was told that a refund was not possible. They referred me to the booklet that comes with the first package of medicine advising that the following outcomes must be reached before a refund is give.
1. A deduction of 15% of the purchase price for administrative task on AMI's behalf.
2. All five medicines must be tried.
3. You must consult with AMI's doctors and nurses to see why you do not want to continue the product.
This means that after taking away 15% of the original cost which is 209.25, then $1250 for the five medications you
try there is no money left for a refund.
Total Cost - $1395
- $209.25
$1185.75
-$1250
= -$64.25
They use this method to protect themselves and not pay any refunds.
This was the biggest mistake I have ever made and hope that no one repeats it. AMI have been taken to court before and they were ordered to pay a full refund back to customers who were not satisfied.
In short if you have a penile or sexual dysfunction see a GP. Don't fall for the same scam I did.
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