Where do I start! Aircon Factory Direct is run by a con man by the name of Alwyn Robert Healy of 10 Rosedale Vista, Hocking WA 6065. On the 5th attempt of getting reverse cycle airconditioning installed we have had nothing but trouble with this company and man. On the day of installation, the team putting the grille into the ceiling in the hallway, damaged a number of places and then having to "tidy" it up. This then needed repainting. On the afternoon of installation, one of the team fell through our home theatre ceiling making a massive hole and with insulation making a mess of the entire room! The house was only 3 weeks old at this point. As you can imagine we were not happy about this.
The electrician phoned Alwyn Healy to tell him what had happened but did Alwyn Healy call us and apologise on behalf of HIS employee? No way. I got onto our builders who gave me the name of the people that installed the ceiling as I wanted to get a quote so I know Alwyn Healy wouldn't rip me off! Well the next day, I had a phone call from our builder who asked if Alwyn Healy was with me. I said he had never been into our house and never would! Apparently Alwyn Healy rang the builders and made out that he was in our house and with me at that very point in time and that it was HE who came through our ceiling. This made me very cautious in that I didn't believe he had insurance to cover our costs of the repair.
The following morning an electrician turned up for what we expected was to connect our system up so we could use it. Well not so. The electrician said he had to wait for his boss Alwyn Healy to get the vac so the pipes could be vacuumed and then the system had to be gassed. We had no idea at this point in time when we would be able to use our system.
Alwyn Healy turned up at our house, knocked on the garage door that leads into the hallway and walked in without being invited - he would not have been allowed over the doorstep! When I told him to get out he told me not to be stupid!! I shouted for my husband to come and while he was coming from another area of the house, Alwyn Healy physically pushed past me into the home theatre to see the hole in the ceiling. My husband asked Alwyn Healy to leave the premises and he was also told not to be stupid. My husband asked yet again to get off the premises which Alwyn Healy then moved back into the garage. I asked him why he hadn't phoned us re the ceiling and his comment was "why would I bother to phone YOU"! I told him that as an employer he should have called us to apologise and to organise the repairs to the ceiling. He called me MAD and as he was walking away he said he wouldn't speak to me as I was mad and would only speak to my husband who said that whatever Alwyn Healy had to say to him could be said in front of me. Alwyan Healy then just walked off laughing. Well needless to say Alwyn Healy NEVER returns any calls or emails or even registered mail - he doesn't collect it!
As one can imagine with christmas upon us, we wanted our house to look nice as we had guests arriving and people from overseas. We never heard a word from Alwyn Healy so we went ahead and got a quote ourselves and paid for the damages out of our own money.... just over $1,000. We still owed Aircon Factory Direct $1500 so we would not pay the balance until the ceiling was paid for. We have NEVER received an invoice. We had the wrong size unit installed. We were told we would have a 16kw motor but only received a 14.75 as they do not make the 16 kw anymore. Fair enough but there was a difference of $700 in units and that was told to us by Aircon Factory Direct Installer who phoned the company that the unit came from. We also had to pay for the ducting before installation could take place as Alwyn Healy owes so much money around the place that he can't get credit!! He went bankrup in 2002 owing over $6million dollars!! YET he can still trade even though he has to wait 5 yrs before trading.
He trades under many many different names. We have written to Dept of Consumer and Employment Protection (DOCEP) and phoned Australian Securites Investment Commission.
We were a few weeks ago served by Alwyn Healy himself a Minor Case Claim for the amount we owe him plus costs!! The idiot filled out the form incorrectly so I phoned Joondalup Magistrates Court to tell them that the claim was then Null and Void. The person I spoke to said yes it was void and that they would have to get in touch with Alwyn Healy to let him know.
We then lodged online a General Procedure Claim to stop us from having to pay the balance until the ceiling problem was fixed. Well,a lady phoned from Joondalup Magistrates Court to let me know that no one ever answers the door at Aircon Factory Direct address which is the residential address as well as the business address. We then had to do a business name search and email it back to the court who will then STICK the claim to the residential/business address of Aircon Factory Direct/Alwyn Robert Healy. Next we received in the mail an amendment from the Jonndalup Magistrates Court to say a mistake was made in lodging the form and that there would be a hearing in March to allow the mistake to go ahead - I think! We were not at all happy about this as we were told that Alwyn Healy would have to lodge a new claim.
At the end of the day, we will not be paying him the balance of the monies owed to him until he pays us the money we have spent on getting the ceiling fixed and also paying another company to come out and commission our system.
Also, our daughter and son in law were having an evapourative system with solar fan installed on the same day as ours system. They had their system installed MINUS the solar fan as parts were on order. This system was ordered back in Jun 2008 yet the part is not ready?? The solar fan will not work!! This I have had on good authority.
I have been in touch with another customer who is still waiting on the solar fan but once again no return phone calls just that the solar fan will be installed soon!!
We are sick to death of this man getting away with murder. He is messing with peoples lives let alone carrying on businesses that he should not be managing. PLEASE PLEASE do something about him!!!!
Alwyn Healy is well known to DOCEP, ASICS and Channel 7 Today Tonight. Back in November there was an article about Aircon Factory Direct and Alwyn Healy. He just lied through his teeth about everything. He has to be STOPPED!!!
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