I received a 3kg prepaid overnight bag Sydney to Waikerie (SA) from Australian Air Express that took a week to arrive.
(Waikerie is a large town less than 2 hours drive from Adelaide)
I called and asked the operator how long it would take to send an overnight bag Sydney to Waikerie, she says overnight, 2 day max.
I advised her that I had just received such an item that took a week.
She explained that a week is a perfectly acceptable delivery time under the terms of their contracts.
I asked to speak to her supervisor, who reiterated the previous claim that the 1 week delivery time was an acceptable delivery time for an overnight parcel, and rudely hung up as I asked for clarification.
Remember that name - Australian Air Express, "Where Overnight takes a Week".
0
