I placed an order to 1-800flowers on May 6th in the US for a delivery on May 10th 2010. This was a very important occasion. I received the order confirmation and was told exactly when the order would be received. It was not. I have 2 emails confirming the order. Their chat service did not work. They could not find their own order number. I have 2 email confirmations. I offered to forward to them the copy of the order but they said they could not take personal emails. The order was placed in the US for delivery in Canada. The two systems do not talk to each other. Customer service was so outrageously poor that I will never never use this service again. As of this time they still can not tell me what happened.
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