I ordered there service because it was a cheap price to pay for hosting. You pay 12/6 months. Upon ordering, the first problem I had was I mistakenly chose the wrong internet label. (.com instead of .net) Upon, realizing I immediately called their customer service where I was told not to worry about it. It would be fixed for me and I wouldn't have to pay a charge. Instead, I was charged around $44 for the error and correction from .net to .com. Second, I was never able to use my site as I was repeatedly told by different reps different reasons of why I couldn't finish the final step of the process to set up my account. From "it takes 7 days to load," to "they haven't updated the change yet", etc. Amazing, they hadn't updated the change yet but the they managed to update their bank accounts with my money. To continue, I requested my money be refunded to me as I was told and that it was denied without so much as letting me know and why. This I came to realize over time, since I never saw it in my account. After about two months of fighting with them to give me my money back and finish setting up my account, I decided I had had enough and I wanted to cancel. After that, I thought it was done until the other day I look when I looked in my account and saw charges for $12 taken out by AIT. Immediately, I called them, speaking with the same rep I spoke to who initially helped me the very first and countless other times I called. I put in a 2nd request to cancel and have received some e-mail telling my cancellation has been sent to tier two. What the hell does that mean? In the mean time, I have yet to hear from the person I have been told I needed to talk to regarding all refunds and related issues. Since AIT began bleeding me for money, this billing manager has yet to return one of my phone calls. I have left her messages on her voice mail and with other reps. Now, I am being told that I had to cancel by the 27th and since I didn't cancel until the first it was too late and I can't get a refund. It is at the point where I am getting my bank involved and may have to hire an attorney. Whatever you do, find another internet hosting service provider. Do NOT use AIT INC. Use one that you know someone else who has used. Do research.
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