Rip off Report for A-Plus Auto Shippers (Also called AAA Auto Transport LLC) Phone numbers: (866) 290-3220 or (623) 536-6300 [ phoenix, ariz office] (800) 349-6518 or (760.345.8799 ) People I’ve spoken to with this XXXX company: Stoney, Karen, Dan website: http://www.aplusautotransport.com/ I want to talk about this rip-off, XXXX, XXXXXX car transportation company called A Plus Auto Shippers. They are XXXX, XXXX, XXXX, XXXX, XXXX, XXXXx, and XXXX XXXX. I had to transport my minivan from Hawaii to Indiana. I used Matson Shipping company to get my van from Hawaii to Long Beach, California. Matson is a great company, no hassles with them, and they got my car to Long Beach on time. But the journey of my van from California to Indiana all depended on the XXXXX auto transport company called “A Plus Auto Shippers”. I initiated business with Stoney over the phone on May 23, 2007. I told him that I was shipping my van to Long Beach port from Honolulu, and that I would like them to pick up my van at the Long Beach. He said no problem, and that it would take 7-10 business days from the day of pick up to get my car from California to Indiana. Little would I know that he was LYING to me! The funny thing is Stoney never bothered to fax me a copy of my receipt or send me any paper work in the mail. I never signed anything and never knew about the “Bill of Loading” until I had to contact an attorney, which I will talk about later on. My credit card payment went through on May 29, 2007, although my van never arrived in L.A. yet. My van arrived at Long Beach on June 1, 2007. So I called A Plus Auto Shippers and Karen picked up the phone. I told her that my van has arrived at the Long Beach port. She said that a truck will be sent over to pick up my minivan. I called them again during the week of June4-9, 2007. A XXXX XXXX guy named Dan picked up the phone and asked what I wanted. I told him that my van has arrived at the Long Beach port and that A Plus Auto Shippers should pick it up, otherwise they will charge me extra money for holding my car. This f$%%^in liar lied to me that it will be picked up the next day. I called A Plus Auto again on June 6, 2007 to see if it was picked up. Stoney picked up the phone and said that no truck has been sent out to Long Beach. He rambled on about how the truck will be sent when a certain number of cars/vans are available to be transported over to their terminal in Phoenix, Arizona. Wow! This XXXX monster never even told me that there is a terminal in Phoenix where my car needs to be transported to. They ended up picking up my car on June 12, 2007 – a week later than what they promised. I thank God that Matson company was nice enough to hold my car for a week without charging me extra for storage fee. I guess my van arrived in Phoenix two days later on June 14th. I called again, and the XXXX XXXXr Dan picked up the phone. He said gruffly that the truck carrying cars headed to the Midwest region was going to leave Phoenix in a couple of days. I called A Plus Auto again on Friday June 15, 2007 to make sure that my van has left the Phoenix terminal on a truck. So Karen picked up the phone and told me that everything has been taken care of, and that the truck has left Phoenix and should arrive in Indiana in 5 days. More lies. I departed Hawaii on June 16, 2007 and arrived in Indianapolis on Sunday the next day. I called A Plus Auto again on Monday morning, but they were not open yet, as Indiana is East Coast time zone. So I left them a message telling them to call me back and let me know the status of the car. No calls were made back to me. So my mom got infuriated with the peeps at A Plus Auto and told me to call again. So I called them, and XXXX Stoney picked up the phone. He said that the truck containing my minivan is “well on its way over to the Midwest.” He told me to expect the truck to arrive in Indi
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