keep charging credit card, don't return calls, over look other doctors comments/letter and instructions for AMI to cancel medication due to other medical issues.
Are rip off's will not resolve issues ignore them. Don't return email etc.
How can you keep charging someone for medication that has harm to a client and is backed by another doctor to not to take them. Don't return calls or emails but keep charging credit card. Will not release voice recording of client agreing to contract. Because he didn't agree and he did inform AMI of his medical condition.
0
In reply to Ken 2009-10-15. $5000 TRY $7000 over 3 years for some garbage product that does not work.
John
0
Australian Medical Institute is a total joke
costomer service feedback and assistance is non helpfull
all they try and do is jam more meds down your throat and up ur nose..
I agree with kens post 100%.
I fell into the same trap and 3 years later , im still on the recieving end of lies and deceit .
And not to mention the humiliation and stress that goes with it..
I have sent letters , emails and made many calls to sort this matter out,
I have tried all the meds on the menu.. and they all fall into the same catergory (fail) .. not to mention side affects , loss of sleep, stress, and not to mention thewear and tear on my relationship because of the daily grind I go thru in talking to the AMI staff...
this is a complete joke
Luke
1
Dr Jack Vaisman
Advanced medical Institute
jvaisman@staywellgroup.com
Tel 02 96405200 (direct line)
1300 733 301
1800 20 20 40
Dear Sir,
I have planned to dedicate 30 minutes each day were ever feasibly possible, to create as much havoc as I can to close your operations down. I believe the operations of AMI is a total scam.
Why do I say it is a scam!
I scam to me is when a business deliberately misleads its customers either by very clever use of words and phrases and advertising to hide the real intent of the operations and usually charge very high fees for its promised outcomes. Then when these outcomes are not delivered as promised or indicated them, to hide behind some technically and don't support the customer. Sometimes these operations are clever enough to hide behind the law of the land for many years. One day someone eventually stands up to the scam and shuts the organisation down or the operator feels too much heat and leaves the country. I have Christopher Skaise in mind or maybe AMI lead by (Dr)?? Javoc (Jack) Vaisman.
If you operations are not a scam then the following is likely to occur . You would support your customers (especially for the money you charge, anything up to $5,000) . You would follow them up for repeat business. (you don't because the treatment does not work) . You would bend over backwards to support your customers as after all they are your income!
. You would have a relatively clean record from complaint both internally and through organisations like the ACCC and the small claim tribunals . You would hire skilled business speakers such as Barry Urquhart to improve your relationship with your customers . You would have you financial book audited and be proud to display them as a public record . You would have your so called treatments tested by an independent organisation (and assuming the results were favourable then you could advertise them as such) . I could go on..
Instead you at least to me (and I assume from sourses such as the ACCC) . Make misleading promises . Take advantage of gullible people . Hide behind the fact that most people are embarrassed to complain as the dealings are of a very private nature . Don't have independent organisations verify your claims
How do I know if your treatment works for any customer How do I know if the figures you claim have any merit at all
I was advised that by staff in your organisation . The treatment was likely to cure your sexual dysfunction issues and you are not likely to need to repeat the medication (you know you don't get repeat business, because it does not work) . I was not advised that there was any time frame on the treatment . I was not advised that the treatment has a used by date On ring back as a third person on 3 occasions the excuses you raised were never mentioned by your staff, ever!
I was gullible (your perfect customer), was too busy to complain, but not now as I am retired and Yes I was in business but if run my business like yours then I would have been broke long ago, unless of course the business is a scam.
How can a medication that has not been tested by an independent body be allowed to be administered in Australia?
. Why are companies allowed to go on ripping customers off for years without any checks and balances?
. Why are some allowed to profit by millions of dollars under these schemes
I believe in a fair go ie if a product or service does not do as intended then a refund is in order I believe if I have been mislead by very clever manipulations of clever marketing and sales talk and no backup service then by definition it is a scam
I am about to take on organisations that operate scams
Plan of attack
. Spend 30 minutes each day doing what I can to reduce or stop such operations . Use web sites to give links to business that are scam, including copies of letters, examples of scams, names, address, email addresses, phone numbers of such organisations . Write to ASIC, ACCC, small claims tribunal the media (every main paper, TV programs such as 4 corners and today tonight, write to TV stations, etc . Complain to adverting standards Australia . Write to company heads stating my concerns . See the attachment called the daffodil principle......
. 30 minutes per day get a lot done over 20-30 years
If your organisation is not a scam then I would do the following . Refund in full customers such as me . Spend dollars cleaning up your organisation so there are not a high number of complaint both internally and through support organisations such as ACCC . Do yell and abuse customer that complain.. Instead take the complaint seriously and deal with it.
. Follow up you customers for repeat business (But you would only do this if you product actually worked) . Get an outside organisation to test your claims (no need to do this as you already know that your treatment is a fast
I could go on but for today I have spent my 30 minutes, more next week, unless of course you do the right thing by your customer, but are you that smart?
Regards
Ken
102
Please read the following exchange...from bottom up to top regarding placing an order 4 months ago and apart from a vague weekly reminder (auto-generated) I was not given more than abrasive on the only other time I contacted them after 2 months.
get a life mate.
Regards
Richard Foate
www.dvdorchard.com.au
eMail:enquiries@dvdorchard.com.au
Click Customer Care for links to dvdorchard info
Click HELP FAQ's for answers to many queries
Contact Number for Australian Customers:
Ph: 02 9956 7022
Contact Number for International Customers:
Ph: + 61 2 9956 7022
---- OriginalMessage ----
From: "Bede McKinnon"
To: "dvdorchard"
Sent: 23/10/08 01:40
Subject: Re: Re: IMPORTANT INFO - Your dvdorchard orders / Orchard Points Update
I shall refer this matter to Fair Trading as you have overstepped the mark, have failed to answer the questions posed, been blatantly rude given you have been given ample opportunity to address the order ( I have received no advice of your contacting Warner Home Video to address my previously voiced concerns which after 4 months one would assume would have been done and advice subsequently received) and have cancelled the order without consulting me first. I shall also pass the thread of communication to both Choice Magazine, the 'Not Good Enough' website.
Your Customer service skills are offensive (and cause for immediate dismissal in my industry) and attention to customer requirements are poorly lacking Sir.
Sincerely
Bede McKinnon
----- Original Message -----
From: dvdorchard
To: Bede McKinnon
Sent: Tuesday, October 21, 2008 2:22 PM
Subject: Re: Re: IMPORTANT INFO - Your dvdorchard orders / Orchard Points Update
Hi
Your comments are not appreciated and are way off base.
As such, I have cancelled your order and closed your account.
Please feel free to call the supplier for this item - Warner Home Video - on 1300 657 780 and you, being the expert in such matters, can ask them where the stock is.
Regards
Richard Foate
www.dvdorchard.com.au
eMail:enquiries@dvdorchard.com.au
Click Customer Care for links to dvdorchard info
Click HELP FAQ's for answers to many queries
Contact Number for Australian Customers:
Ph: 02 9956 7022
Contact Number for International Customers:
Ph: + 61 2 9956 7022
---- OriginalMessage ----
From: "Bede McKinnon"
To: "dvdorchard Order Control"
Sent: 23/10/08 01:03
Subject: Re: IMPORTANT INFO - Your dvdorchard orders / Orchard Points Update
----- Original Message -----
From: dvdorchard Order Control
To: bede01@bigpond.com
Sent: Tuesday, October 21, 2008 1:33 PM
Subject: IMPORTANT INFO - Your dvdorchard orders / Orchard Points Update
Hi Bede
Welcome to our weekly update. Details of your dvdorchard orders and Orchard Points are listed below:
Your Orders
Changes to PRE-ORDER RELEASE DATES AND/OR PRICES will be advised here.
The RELEASE DATE is shown for all PRE-ORDERS (items yet to be released). TBA if shown means To Be Advised - Sorry, we have no better information.
A Stock Due Date is shown wherever possible for items that are AWAITING STOCK.
You can view and manage your order's status through the View Orders facility accessible by clicking the My Orders link on the top menu of our website.
Order Dt Order No. Qty Title Status Unit Price Points Release/Stock Due Date
25/6/2008 223175 2 Being There DVD Awaiting Stock $14.95 680 28/10/2008
If you do not wish to receive these regular order updates you may unsubscribe from the service on an order by order basis. Do this via the My Orders facility accessible from a link on the top menu of our website.
Your Orchard Points
You have 680 Orchard Points pending delivery of the items above.
At the time of shipping 680 Orchard Points will be credited to your account, the points balance of which is currently 0.
Accumulate 6000 points to start redeeming the points for discounts against orders.
Earn at least 18000 base points in the previous 12 calendar months and you'll qualify for VIP status - this entitles you to double points on every new order.
Watch out for double and triple point promotions.
Buy 3 or more non budget items to go in the quarterly draw for a AUD$250 gift voucher.
Buy 12 or more items and receive double points.
If you have any queries about dvdorchard you may find the answer you need amongst our comprehensive HELP FAQs - accessible from the Help Menu on the left hand side of our website.
Kind Regards.
www.dvdorchard.com.au
eMail orders@dvdorchard.com.au
Rated #1 Shopping Website* by Global Reviews
*Q1 2005 Rating
This order though still very much wanted is now 4 months old. Please advise as to stock receival date as even if this was shipped out by container (having worked in Shipping Administration for 4 years) should have well and truly arrived in the country. Do you have problems with suppliers as I am becoming concerned your advertising may be misleading.
Bede McKinnon
0
when I first contacted AMI by email I was contacted by an salesperson (hans),also supposedly diagnosed by an Doctor over the phone,then back to the salesperson (hans) who told me the initial payment of $350.00 was for an 3 monyhs supply plus an bonus 1 month supply,he also told me that there was an refund policy in place if I did not wish to continue,there was no talk of an ongoing couse of 12 months at $168.00 per month,when trying to contact somebody that cares at AMI I have had extreme difficulty no one wants to know,the product Caverject for me ( possibly other people as well) extreme pain and discomfort,there pricing is way over the top about twice the normal price for the product,they say in the brochure that if one treatment is not satisfactory you have to try the rest of the products before you can cancel the program,well with my condition the only one that seemed to be OK for (they told me) because of Heart Condition and Medication I am taking,if there are other people out there with the same compalint please let me know,I intend to take this matter further,I can be contacted by email at banshee@optusnet.com.au
Thank You
David
0
I purchased a 6 month I purchased a 6 month treatment from Advanced Medical Institute (AMI) over the phone after a brief consultation with someone purporting to be a doctor.
The total cost was $1395.
They offer 5 different medications. So if one does not work they will send you the next type and ask that you try that.
What the customer service reps don’t tell you is that each medicine they send you cost $250. This is taken off the money that you have already payed e.g. $1395.
The customer service reps also fail to mention that you have agreed to a verbal contract stating that you will try all products they supply.
After I tried three different medicines I realised that the product did not help me at all and called to ask for a refund.
I was immediately told that a refund was not possible as I have agreed to a verbal contract. The rep told me that there was no way I could have my money back and would not forward my concerns to a manager or the claims department.
A day later I called again to ask for a refund and was told that a refund was not possible. They referred me to the booklet that comes with the first package of medicine advising that the following outcomes must be reached before a refund is give.
1. A deduction of 15% of the purchase price for administrative task on AMI's behalf.
2. All five medicines must be tried.
3. You must consult with AMI's doctors and nurses to see why you do not want to continue the product.
This means that after taking away 15% of the original cost which is 209.25, then $1250 for the five medications you
try there is no money left for a refund.
Total Cost - $1395
- $209.25
$1185.75
-$1250
= -$64.25
They use this method to protect themselves and not pay any refunds.
This was the biggest mistake I have ever made and hope that no one repeats it. AMI have been taken to court before and they were ordered to pay a full refund back to customers who were not satisfied.
In short if you have a penile or sexual dysfunction see a GP. Don't fall for the same scam I did.
1