I placed an order with Aerosoles and the order never arrived. I contacted them several time via email and NEVER got a response, I finally spoke with a Customer Service Agent who apparently was very tired and who informed me that the order was returned because there was no one in my address (completely untrue as a relative is 7/7 in my house as she has mobility problems.
I was never informed of this return, as per today the order info is still "shipped", and worst of all is that I was credited the amount of the order minus the shipping costs!!!
I don't even have proof of the complete tracking of this order as it was transferred from UPS to USPS and although I asked Aerosoles for it, I was never given the second tracking number.
Complete rip-off and very poor customer service.
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