On Apr 24, I applied for a new Airtel Broadband connection in Chennai after the callers continuosly calling me to apply for one. A person came and collected the amount from me. After that I didnt get any response from Airtel. I myself called the concerned person on Apr 30. They informed me that connection box in my area is full and I will get connection after a week. Initially they told me that I will be getting connection within 4 days. I registered a complaint(19474248) to the customer care. They told me that I will be answered within May 7. But I didnt get any calls from anybody after that. Collecting the amount initially and not updating the status is very bad. I havent received a single call updating the status. Why should I wait for 15 days to get a new broadband connection when there are lot of competitors around? Do they not know that the connection box is full initially when they collected the amount from me? Nobody minds to update the status. Their sole aim to get the money and leave the customer unattended. And after calling several times, they let me know that they have sent back the amount to me while I was waiting for the connection! What a bad service it is?? Anything may be the status. Should not they update the customer who has given the money? I feel bad about it.
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Problem issue: 1. Service Barred without Giving Specific Reason, 2. Service Not Getting Restored even after all efforts from My Sides… 3. Repeated request for Same Service still no response from the Organization 4. 25 days of services Barring & 19 Repeated Request Only False commitments from the Team 5. No Escalations in spite of repeated requests from My End… 6. TLs at Call center are never available to take the issue… 7. Financial loss more then Rs. 1,00,000 (Details available on request) Detailed problem History given below… My problem Started some time in the month of March My Billing Date is 28th of every month My Invoice Dt 28th Feb was of Rs 617; with Due Date sometime around 18th March; as my regular Practice I Dropped the cheque in the local Droop Box, My Next Invoice Got Generated on 28th of March; I Got the confirmation in the Bill; "Payment Received" Life was as usual for me, then suddenly on 2nd April 07 My out Going Services were barred; I Being unaware of situation called up Customer Care help line to find out as to what went wrong… I was told, ”Sir your payment is reflecting in our system but there is some problem, we do not know what’s the issue, seems some error from our side, your services will be restored in 4 HRS” Thanks to my luck it got activated in 4 hrs time… I was Again Happy things started working well BUT… ONLY for 1 Day Next Day My Broadband services were barred I again called up Customer Care help line to find out as to what went wrong… I was told, ”Sir your payment is reflecting in our system but there is some problem, we do not know what’s the issue, seems some error from our side, your services will be restored in 4 HRS” Thanks once again to my luck it got activated in 4 hrs time… Once again I was happy; things started working well BUT… this time ONLY for 2-3 Days As they say “you only live Twice”… This time My out Going as well as Incoming both services were barred I Again Called up Help Line this time they found a reason they told my check was dishonored I Checked with my bank I was told that there as some signature Mismatch (A Technical Reason as per banking term) I Requested Help line PPL to Surrender the Dishonored instrument (Which is mandatory as per RBI Guidelines) and I’ll immediately make the payment against it but they refused “We do not have any such Policies” I Tried Several times but it all went in vain finally tired of all this I made a payment of Rs. 650 some time around 18th April 07 Reflecting in your System Dt. 20th April 07 Still my services were not restored I Called up Help line spoke to many a agents spoke to Retention team Agent name Akhilesh; Pooja etc. No Results, they say still there is some Outstanding on my A/c because of which they cannot restore my services 5-6 calls to help line no response same reply O/S on my A/c so they cannot do any thing… Finally fed-up of all these issues I made one more payment of Rs. 650 on 25th April Reflecting in your system on Dt. 27th April 07 Thank GOD… Out going restored (that too after 1 day) BUT…BUT Still the problem is not over my incoming service are barred More then 12 Calls at help line during last 4 days no result… only false commitments “will be done in 1-2 Hrs”, Will be done in 4 Hrs”, will be done by 10:00 AM”, ”in 15 Min.” etc… I’m currently in a very miserable state of mind Looking for someone to resolve the issue
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