This is the Cust Svc issue I raised with Apple for not recieving the 400+ songs I purchased - a very clear explanation. Notice the response I received that has nothing at all to do with my issue and denied any assistance for about a $500 error on the company's part.
CUSTOMER COMPLAINT CLEARLY DESCRIBED
Customer First Name : William
Customer Last Name : Loumeau
email : oraclecpa@yahoo.com
Web Order # : M145609820
Support Subject : I didn't receive this song
Sub Issue : Incomplete download
Comments : iTunes Account Name: oraclecpa@yahoo.com
Platform : iTunes/6.0 (Windows; U; Microsoft Windows XP Professional Service Pack 2 (Build 2600)) DPI/96
Song Name : Lucy Doesn't Love You
Comments:
I have purchased a lot of music and have it in the history, but it only allows me to retrieve my latest purchase and not anything from previous purchases.(about 400+ songs) I am really frustrated that you have records of me buying music and I can't access it. I would really appreciate it if this can be resolved quickly. I printed out a list of all my purchases and am actually in a Apple store as I am typing this. Again, please respond ASAP so I can buy a new iPod and load it up.
COMPANY RESPONSE - NOT EVEN CLOSE
Your request for a refund for "Lucy Doesn't Love You" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches Apple's refund policies and provides protection for copyrighted materials.
You can review the iTunes Store Terms of Sale for more information:
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