We purchased several pieces of furniture and the warranty from Ashley Furniture. One item was a desk and credeza. When they installed the credenza on our desk they left large staples in the bottom. The credenza is just placed on top - not bolted down. When we moved the credenza it put huge scratches in the furniture. We contacted Ashley Furniture because we had purchased the warrantly and they told us the scratch is our fault not theirs. When we explained the staples were not in plain view so we would not have known - their answer was that it is not their fault. You installed it we explained. The response was the same - "not our fault" My husband used the analagy that they planted a land mine and when we stepped on it you say it is our fault. Ashley Furniture does not care about their customers and certainly does not stand behind their work. They take no responsibility for the poor installation. Based on all of this, the 3 year warrranty is worthless. We have made at least 5 phone calls on the subject and everyone tells us it is just too bad. I would never do business with them again and would suggest you think twice before purchasing a warranty that doesn't cover the damage their poor installation creates.
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