I would like to complain about Aussie Home Loans.
to make it short $7500 to refianance loan and 2 weeks to get loan settled ,everyone you spoke to on phone told you a different story and never returned calls.When the say they will save you dont believe them they will kill you with the stress .Stay away and dont believe them.....
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I have held a home loan with Aussie since 2001. From 2004 onwards I had suffered from ill health, as a result I have had financial hardship. The collections department at Aussie are consistently rude, talk over me and only provide a limited 'help' when I have become very upset.
However, I have managed to maintain my payments, but last Tuesday, 2/4/08, really was the last straw. My bank from which Aussie takes its direct debit mortgage repayment, had undergone a computer upgrade. As a result, even though I had sufficient funds, my direct debt failed to be made. I contacted my bank, they explained the situation and then I contacted Aussie.
After being told I was being charged a dishonour fee and that there was nothing that could be done, because it was up to me to get my bank to pay the Aussie dishonour fee, I just lost my temper and couldn't stop crying. Eventually Les Austin came on the line, he coldly told me that I would have to get a letter in writing from my bank explaining the situation. OK that is fine, however, during the course of our conversation he was completely unsympathetic, talked over me if I disagreed with him. I told him that I thought a dishonour fee on what was a computer error, was gaining money by deception, at which point he yelled at me saying. "Do I want the problem fixed or not?"
He doesn't know that I am ill and have lost my last job, that is not the point. Every customer is entitled to be treated with dignity and respect.
I have had enough of the appalling treatment over that past 4 years by the people in the Aussie collections department. I don't even know if they have a hardship policy, when ever I have had financial difficulties they have not arranged any assistance at all - just warnings and threats.
I only hope is that I can refinance with someone else - I don't know how I can achieve this under the present circumstances, but I will somehow succeed.
I would not recommend Aussie Home Loans to my worst enemy.
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