This is the third disappointing delivery from Australian Air Express I've had to go through. The first time they dumped the parcel on the doorstep of a communal stairwell without buzzing to let me know it was there. No surprise that the parcel was stolen. When I phoned to complain I was told that if the parcel is marked to leave with no signature they do not have to alert me that the courier has been. Well, fine. From then on I decided to ensure all deliveries from them needed a signature. That started a whole new lot of problems. The next delivery resulted in an 'attempted delivery' card in my mailbox. Apparently they had been unable to deliver at 8am that day... even though I'd been sitting in my flat waiting for the delivery at that exact time. I phoned to complain that yet again they hadn't used the buzzer and was told that they had buzzed ... it must be my buzzer that was broken. So I had to sit outside on the doorstep the following morning waiting for the redelivery because the courier was too incompetent to ring a buzzer. (The buzzer was working perfectly, by the way.)
Unfortunately a company I buy from has recently switched to Australian Air Express. If I had known I would have stopped buying from them. Yet another 'attempted delivery' slip even though I was AGAIN definitely home when the courier claimed to have tried to deliver. Yet again: no buzzer. I've tried contacting them for redelivery but every time I've called I've been left on hold for nearly ten minutes. When I eventually got through it was to an answering machine. I left my contact details but still haven't heard back from them. I'm not holding my breath either.
I'm currently contacting all of the companies I order from asking if they use or intend to use Australian Air Express for their deliveries now or in the future. I will be cancelling my account at any company that uses them because it is really not worth the aggravation of having to put up with such incompetence.
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My parcel was shipped to me from Sydneyon Tuesday. On checking why my parcel had not arrived by Friday 3.30 pm, I was informed that delivery had been attempted at a specific time on Thursday. I was most definitely at home in my living room at that particular time and for that matter all day on Thursday. It would have been impossible for me to miss anyone trying to deliver a parcel. Further, I coud not find a card informing me of the missed delivery, whcih should have been left in the case of an attempted delivery. My house is very clearly numbered and any courier sincerely going about his business should have no difficulty in finding my front door and the bell(which is definitely working).
The response to my inquiries was less than polite and I get the impression that AAE employees seem to think customers should be grateful for any services they offer. Supposedly AAE has a state of the art system in place, but it seems to be driven by Arrogant and sometimes lazy and careless people !
There can be no acceptible excuse for claiming that I was not at home at the time of the dellivery. The driver is either; down right dishonest, or incompetent and lazy.
As I waited till Friday before inquiring ( remember no card was left), I could not receive my urgently required parcel till next week. I was charged a hefty two figure amount for a small parcel from Sydney - far too expensive, especially when the driver does not care for the customer in the slightest.
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It is shocking that customer service is becoming worst in
Australia. I dont think any govt authorities/companies are taking immediate action to resolve.My courier parcel couldn't be delivered on 14th March 2006 . I called and informed them to be delivered after 3.30 p.m and agreed, Inspite of that they tried to delivered at 1.30 p.m on 18th March. I phoned Morwell office and I was told this time " They can't do it " and requested them why I wasnt told first time and requested for redirection at my work place. I was told they cant do it they need a fax/letter from melbourne office(head office). I called immediately to melbourne office and instead of resolving they connected me back to morwell and again morwell to melbourne office and finally they agreed to redirect. I called them to know on 20th March about parcel and was told they can't do more than two attempts and after lot of argument and request agreed and told it will be delivered on 21st without fail. I called again morwell and they said they havent received letter and parcel was sent back to melbourne. I was frustuated, disappointed and phoned Melbourne and was informed that without fail they will again redirect at my home on 25th March as my work place is close due to holidays. I phoned early on 25th morning to Morwell office and again I was told they cant do it and it will be delivered next day. I was played like football and wasted time,money and had to order anothercordless phone(which was in the parcel) . I had to stay back again at home till the parcel is delivered.It is not their courtesy to know when the parcel will be delivered exactly and wasting hours in connecting them and some times they are so rude they dont talk and disconnect the line.
With regards
Pradeep
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