I pulled into the BP in Numurka Rd Shepparton to purchase BP Ultimate as I beleive this to be the best quaility fuel available in Australia. I pulled up at the end bowser and was quickly told to Pull foward,Pull Forward, as there was 2 other cars behind me. As this was the first time I had been to this outlet I was unaware that other pumps also had Ultimate available. I said to the elderly female attendant that I required Ulitimate to which she once again replyed Pull Foward. I then said to her that I did'nt think the hose would reach to which she then put her head in the passengers window and shouted,"Don't Tell Me How To Operate MY Pumps". I had my ten year old daughter with me at the time and this loud response in her ear/face frightened her and suprised me. I said to the lady to"calm down" and that it was inappropiate to speak to a customer in such a way. She then told me to "shut Up" and move my car to which I replied that I would not be purchasing fuel from her and that her behaviour was uncalled for. She then told me to "PISSOFF or She'd ring the Cops". I then wound up my window to stop the verbal barraige in my daughters ear. She then walked to the back of my car and slammed shut the open petrol filler cap. I then left the site in a complete state of disbelief. I also work in a local opposition petrol outlet and if I behaved and spoke to customers in this way I would be fired on the spot.
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I pulled up to the bowser to fill up and found the pump didn't turn on. I looked at the young man at the cash register for assistance, and he came out to me. He asked "Is the fuel coming out?" I answered no, it wasn't. He replied "It must be out of fuel. Number 3 is working." and he walked away. I was in a hurry, and very low on fuel, so I decided not to risk travelliing to the next station. I dutifully moved the car, filled up, then went in to pay. I said to the assistant, "What was missing from our little encounter out there?" He looked blankly at me. "What was missing was 'I'm sorry for the inconvenience Sir. We must have run out. If you'd like to move to number 3, you can fill up there.' " I answered for him." He had the grace to apologise, belatedly.
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