I ordered some product on line this afternoon and went to the store to pick it up. It was about 8:30 on Tuesday evening. There were more Sales Associates than customers in the store. I went to the pick up area and a woman with a name tag that read "Toni" was on the phone. She avoided making eye contact with me or in any way acknowledging my presence. A young fellow (a Geek?) was tapping away on a computer with his back to me. He looked over his shoulder at me and went back to his tapping. Meanwhile, Toni continued her conversation with what was apparently a customer who had placed something on hold and not gotten into the store to pay for it and now wanted Toni to extend the hold. She checked stock for the item and told him there were several more and he could call back tomorrow. I thought, "Great. Now she'll take care of me -- the customer who actually got off their duff and came into the store to get their merchandise." But no, Toni proceeded to carry on about how she was under a lot of stress because she has a 16 year-old daughter and I tried to catch the eye of the young fellow plugging away on his computer. When I finally got his attention he came over to tell me that he couldn't help me; that I'd need to "wait for her" since he didn't know how to ring up the transaction. Meanwhile, Toni was disclosing her husband's employment information to the person on the phone. Eventually Toni managed to carry on her phone conversation while instructing the young fellow on how to ring up the sale. Toni was still on the phone as I left the store and I wondered why she she was able to ring up the sale on the phone for the Sales Associate but had every intention of letting me, a money-in-hand customer, wait until she finished her overly personal conversation with a would-be customer. Best Buy's Sales Associates need some good old-fashioned manners and a course in customer service. Best Buy isn't the only store selling the merchandise I purchased. I know I'll consider this incident the next time I need electronics.
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