For 2 weeks I have been trying to get a quote or a new kitchen and have been to 3 stores in my area. In all 3 stores there was no one around that could help so I asked at the front desk where my name and number was taken. That was over a week ago. I am renovating a home and every time I have been to a store I have had to search for service. I would love to get paid to do your job people. Appalling customer service.
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You People Sook about everything.. Wait till you actually have something true and tangeable to complain about...!
You ask for 3.0 metre sleepers, measure them. I ask for stuff at Woolies and they send me to 15 different aisles. Do i whinge on a website about it.. No.. I just get what i want and leave.. Simple.. Grow Up...!
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it is bad enough when you can not see a price on the shelf , but when it is clearly marked is another , when looking at some camping chairs for marked price of 9.95 and opening one to see if it is ok , finding one that had a small defect i went to ask if i could get a discount off it , walking up to two workers in bunnings BOTH decided to walk away and go to the cafe to get whatever , after i had to chase them both for asstance i asked if i could get a discount off this faulty one , i was bluntly told that it was a display one , i then went to explain that i pulled this one from the shelf and was not on display , i was told that this was a 20 dollar one ! i showed the so called hard worker at bunnings that the cover was the 10 dollar one , then i was told it was not ! after this i put every item i was going to buy back , went to the manenger , well some help , after i was told sorry , and full stop , how about they have placed the faulty chair back in its cover and put it back on sale ! every time i walk into these stores of BUNNINGS i get the same what a complete lot of non helpful , rude , lazy blonks ever to walk and work , if you could call what they do work . never a hand of help or kind service , i have had better speaking people i have met in dens of low lying areas of non english speaking groups !
get your act together western farmers!
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As a person forced to retire at the age of 57 in 2007 for health reasons (after 30+ years as as an electronics technician (16yrs RAAF)) , I have an avid interest in gardening and enjoy performing various handyman tasks to the extent that my poor health allows. During the period since July 2007 I have spent considerable time and money in your Townsville store enjoying "one-stop-shopping". I have had no problems with service provided and back-up service until today.
Yesterday I purchased a twin sensor floodlight & two globes from your store (Invoice No400073357) and with the assistance of my foster son installed the item as per the instructions. I found the item to be of cheap and shoddy manufacture and was faulty.
Today I returned the item to the store and asked to exchange it for a more up-market model (more expensive). I mentioned that the item was faulty. Exchange was refused (the items I had in mind to take instead would have cost 2-3 times as much - with me paying the extra) but, after a stressing argument with the staff-member at the counter, and then the duty manager, I was refunded for the two globes and then rudely ignored.
The surprising thing is that it appears that your business apparently doesn't need my business (despite purchases of a BBQ and access $1000, airconditioner $399 and tools, building supplies, gardening equipment and plants $1500-$2000 over the past months), or my goodwill.
Of coarse, it will be an amusing story to tell at social events over the Xmas period - "Bunnings gives the boot to an old bloke who is doing up a camper trailer and setting up a shade-house working area over Xmas plus the up-coming years - ALL FOR THE PRINCELY SUM OF $16.98!"
MERRY X-MAS!!!!
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I emailed this to Ricahrd Goyder - CEO of Wesfarmers: As a CEO I am sure you get many emails from customers, I do hope you can find the time to read mine. I feel have been treated in an appalling manner over the last 5 months while trying to make a purchase through the Special Orders Desk. Bunnings had always been to me the ultimate in customer service with a very happy and motivated in store team. I feel that this began to slide around a year ago. I deserve a medal in either perseverance or stupidity for continuing to deal with Bunnings. All that I want to do is place an order, pay for it and receive my goods. Special Orders is a service provide exactly for that. I think I have suffered every possible poor customer service scenario in using this service. I went to the Ashfield Store on 19th January this year to enquire about 2 x ceiling fan light kits. I was told that they did not stock any light kits similar to what I wanted and to call back on Monday when there would be people on the Special Orders dept that could help. I did this and from that day onwards was caught up in a loop of calls, return calls promised but never received, hanging on phone for long periods. All I want to do is order/buy something! I ended up tracking down exactly what I wanted and contacted the Manufacturer directly on 4th February to see if they had any in stock. Imagine my surprise when they yes and Bunning’s can order them in! I went down to the Ashfield Store armed with the name and part number from the Manufacturer. I was told “oh, there is no-one here on weekends, we cannot order it until Monday and we have to get a price”. Fair enough I guess, I was getting closer my purchase. It is now March. Again, another long period of endless phone calls, promises of a callback that never happens. Finally, in sheer frustration I call the NSW State Office – who seemed interested in my plight, they said that the Store Manager would call me back. A woman did call on 7th April (not sure if it was the Manager) and told me she would order the light kits for me but I had to pay for them over the phone before they would do it OR go the Store and pay – there is no way I was going to do that and risk starting from scratch again. I was told the order would be 2 weeks. I was not given an order number nor sent any copy of a receipt, confirmation of order – nothing. Even worse no apology for this ongoing poor service. At some point I even filled in a Store Feedback form on the Bunnings website – but of course no reply – I was not surprised. I cannot emphasize enough how many calls I have made since January along with some visits to the Special Order Desk. There was even 1 visit made by my husband when we were told it was in – only to get there an find it was someone else’s order that was in (lucky them). Monday of this week – 19th May – I received a voice mail – my order is in. Thanks goodness, I can finally get this all over with and finally have a light in my bedroom. I call the Special Orders Desk, they tell me they have to look and see if it is in – I tell them that they called me – but they still had to check “out the back”. They call me back. How many did you order – I said 2. The girl tells me there is only 1 there and she will have to do more checking. THEN, to make it worse, she tells me thinks it is a stocked item at another store! Here we go again is all I can think. If you managed to read all of this , then I appreciate your valuable time. If my email can do something to help improve the Special Order Desk at Ashfield in NSW then all of this frustration will at least have had a positive result for other customers for the future.
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BUNNINGS HERVEY BAY QUEENSLAND Number 1. I ordered a Hills Supa Fold 230 Advantage clothes line and ground posts in the colour Pebble Beach, 4 weeks later it arrived, when unpacked at home the line and posts were different colours, posts Pebble Beach, line Midnight. Returned the line and a week later the replacement arrived, in the car on the way home I noticed it was the cheaper product but the right colour, half right anyway, so this was returned and a week later we finally got the right one.
Number 2. My husband asked for 2 x 3 metre sleepers, when he arrived home he found that they were 2.4 metres, so had to return them, and they didn't have the 3 metre ones. This was a wasted exercise, 3 trips, 1 hour driving for nothing. I sent a complaint to Bunnings using their on line form, goT a thankyou answer but nothing about my complaint.
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