27th March 2011
To whom it may concern,
Hi there ! Just a friendly word of Warning ! I have a very strong case and will use it if I do not get satisfaction ! I am sick and tired of Bunnings Cranbourne wasting my time as I have tried to replace my inferior passion fruit plant without the proof of purchase for this inferior Ned Kelly passion fruit plants. I was met with a flat refusal to replace the faulty product ! I purchased these plants which were sold to me on misleading information. They were sold as fruiting passion fruit plants ? I have had two now ! Both have gone the same way including my Neighbors one ! One paid for ! One free ? This free one is of no value unless it fruits ! I purchased these plants originally as fruiting passion fruit ! This has recently been inflamed by this disagreement with your Manager at your Cranbourne branch who refused to give me documentation or let me take a photo of this faulty plant in Bunnings Cranbourne. I have taken a photo right outside the Cranbourne Bunnings because of this as it is my only proof that it is faulty other than the staff there ! My partner witnessed everything in Bunnings Cranbourne that took place ! So too did the staff and a few customers who I managed to obtain the details of a couple of them outside the store ! Your Manager who refused me documentation and no change over of this inferior faulty product really upset me ! Although it may be Bunnings Company policy or procedures not to give another suitable product that is actually what it states it is ? Without us issuing a receipt ? This is not always possible ! The two I will use in court if needed ? are both faded beyond recognition ! Still I will not allow your Company policy having had no proof of purchase ! To dictate the fair trading act Laws ! My faulty product still has the Bunnings Tag on it with the price scan stripes ! I would have thought your Manager at Cranbourne would have at least been more professional and given me documentation of some sort just to verify he had seen the plant freshly dug out of the ground in its present state ? One which will never bear fruit ! Having seen now three of these plants go wild to which I spent much time nurturing including time digging up second time ! This will escalate to a much more serious issue if not dealt with professionally in the correct manner ? So much so it may subject Bunnings to Litigation proceedings including to sue for all expenses and costs. I trust you will give this matter your urgent attention ? Cheers !
Denys Strongman
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Dear (my ex fav shop) Bunnings
I am boycotting you.
A dear friend applied for job and was thrilled to get an interview on Monday at 4pm. She had the interview and felt it went well. Upon returning home she had an email from Bunnings sent at 3.34pm with information about an induction. Note email sent prior to interview. First thing the next morning she called and enquired about the induction. She was told it was an admin error and she had missed out on the job. That's fine, that's life but why get someones hopes up when you have clearly made your decision?
Terrible example of HR "management".
I'll get off my soapbox now.
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Where to start! From the moment you enter the store the person at the entrance usually has no clue where the item you're looking for is located. There are usually not enough ckeckouts open, so the wait is usually long..and you can't help notice there are double the staff members on the customer servie desk standing aroung chatting among themselves. I tried asking one of their staff members about Bunnings' return policy for something I bought one year ago and had an eight year guarrantee. I was treated as though I was stupid and nuisance The woman kept glancing at another staff member and rolling her eyes. The pitch of her voice kept raising until it was virtually a shrill. The woman did not understand/listen to what I was saying and kept trying to dismiss me even though there were no other customers waiting to be served. If this woman behaved this way in any other business she would have been out on her arse straight away. I think Bunnings should re-name the Knotting Hill Vic customer service desk to customer humiliation desk.
I guess this is what happens when an entity has such a high percentage of market share and they lose sight of what keeps customers coming back. I will never shop at Bunnings again...I would rather pay more and shop somewhere that understands the meaning of Customer Service and has a good understanding of products they stock..
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I bought a hand saw from Bunnings Shepparton along with some other items today 20/10/07. When I reviewed the invoice, I was charged higher than what was shown in the shelf. I went back to the check out counter to tell her about the error. She checked the bar code on the item and it matched the one in the invoice. Having checked the bar code, she told me that it was the right price. I told her that the price is not the one indicated in the shelf ... then suddenly she raised her voice telling me that nothing is wrong and telling me to go the customer service and tell them what I think is right..she treated me like an idiot in front of many people...after having been humiliated, I went to the customer service to get the thing sorted out. I was refunded the exttra amount after verifying what I was telling them was true...The cahier's name is Kim at check out counter 4
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