recently received information from a membership benefits program about a credit card that I could apply for which was at a low interest rate. Having this credit card would temporarily allow me access to funds so that I could finish completing my house renovations. I completed the application and forwarded my details noting on the application form that whilst I have submitted my last business tax return it was not a true reflection of my current financial position since I had been through a financially difficult 12 months prior and had since made changes that had significantly impacted on my financial status.
Three times I contacted Citibank to find out about my application and to ensure that they would take into account my financial changes. Three times I was assured they would.
A month later I finally received a letter of rejection.
When I telephoned Citibank to find out what happened they explained that my financials did not reflect that I could pay back the funds. I again explained my situation however they were not interested and said that the decision had been made.
I complained to the membership benefits provider and nothing has been heard since except that Citibank keep sending me out application letters to apply for credit cards of which I know they will not approve.
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