This is the story of my time spent at the Crescent Arbors apartment complex in Cary, North Carolina. I am only writing this in hopes to forewarning other possible tenants to avoid the horrible mismanagement of this apartment. My story begins in July 2007, we stumbled upon Crescent Arbors within their wooded surroundings and found it to seem perfect from the outside. The apartments were spacious and clean and the apartment boasted the average age of a resident was forty years old. Which was hinted at the reasoning for such a nice, clean, and quiet complex. This sounded like heaven, to myself and my wife, two mid-twenties professionals. We immediately received a quote on deposits, accompanied by what would be our prorated rent for the month of July. We immediately paid the half of our deposits needed to put the apartment on hold and waited our the time to move into the apartments. Two days later we received a phone call saying that our deposits were misquoted and so was our prorated amount. Instead of prorating from the 15th of July, we would be prorated from the 7th. Also, a background check uncovered that my credit contained a eviction notice from Nashville, Tennessee, a city I've never lived in, so we would have to double our security deposit. My wife and I decided that such odd money gouging ideas were not to our liking and requested our already paid deposit back so we could pursue other living arrangements. We were then informed by the office staff that it was too late, being that the 48 hours had passed since (it had been 2 and a half days) and that no deposits would be returned, but we were free to look elsewhere. I immediately rushed up to the complex to debate this horrible misjudgment. Upon entering the office, we were apologized to by Debbie Joyner, the office manager and stated that after some discussion it was determined to actually be miscommunication and bad judgement on the part of one office staff member, Wendy, who was new to processing applications, and that if Beth, the office staff member quoted us to be prorated from the 15th, then that is what would happen. This still left the problem with the double security deposit. I was presented with a print out from the company that Crescent Arbors uses for background checks. Indeed, a person with my name in Nashville, TN was evicted. However, it stated on the same printout, that national searches were completed by first and last name only, not by social security number. We were told by Debbie, that it was good that the company caught this, and it could be a case of identity theft. I once again disputed this and was given a copy of the printout to contact the company. Throughout the confusion, Debbie stated she would allow us to have our already paid deposits back and even our application fees (something I was not asking for back). But she stated that she was sincerely sorry for the mistake, blamed it on Wendy, and would like us to reconsider living at Crescent Arbors. She even offered to put the security deposit back at its original quote in order to make things right. We decided to take a day to decide and move on. Debbie is a great salesperson. She's friendly and empathizes well. We were in a bit of a jam and the apartments were what we really wanted so we decided to give Crescent Arbors a chance. That was the worst mistake, I have ever made. I contacted the company regarding my discrepancy on my supposed credit. The extremely low quality credit check company did not return emails nor phone calls. I took upon myself to pull my own credit through all three credit agencies and found exactly what was there three months before I decided to apply at Crescent Arbors. Nothing bad, no evictions or anything. To be on the safe side my credit was again pulled in November of this year with the same results. No evictions, what so ever. Upon moving in, we were again approached for our deposits that were already paid by Beth. After pulling our file, it was th
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