i am an eldely lady with bad les and a husband who has a crook heart. on Wednesday 14th May we arrived at Sydney airport fom New Zealand to catch the QF 583 flight to Perth leaving at 19.20 which was a 4 hour stopover onlly to be told that we had an extra 2 hours to wait. Now this was bad enough but we were givin no explanation as to why . The lass at customer service supplied us with a food voucher each and we set about to wait out the time. When we inquired about the take off time as we were getting very upset and my huibby and i were not handling the delay very well my son in law Mr Michael KIng approched the customer service caounter a little upset to be told that they were sorry for the delay amd if we wnt to the customer service counter at the Perth Airport wehen we arived that they would give us a taxi voucher to get home. We had made arrangements to be picked up at the airpot by friends but seeing our landing time was forward two and a half hours which made it the early hours of the morning and it was an hour drive from our home to the airport and back we cancelled them. When we arrived at the airpot very tired and very unhappy Michael went to to customer service counter to pick up the taxi voucher only to be told that no such arrangements had been made and we were now stuck at the airport at 3 in the morning with no way of gettin home. Michael naturally became very agitated as it was apparent that the service manager Mark was not going to help us out of our predicament so we had to hire a car which cost us 150 dollars. We paid over 1500 dollas for these flights and to treat an elderly couple I am 72 an my husband is 78 in this maner i think is disgusting i asked Mark what I was supposed to do to get home andwas told to use my credit card, I just wonder if Mark would have teated his grandmother the way he treated me . We were also escorted away from the service desk by security and another woman. What did they think my husband and i were about to do bash someone up. All in all it was a very upsetting and pitiful end to what was a lovely and the first and p[robably the l,ast holiday we well have.
Mrs F. Hankinson.
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QANTAS frequent flyer program discriminates agaisnt WA frequent flyers in its programme. If the government had the guts to take on Dixon and his cronies Australia would have a truly competitive airline industry. I welcome true competition in Australia. Allow Singapore Airlines to fly the Australia Los Angels route and you will find what an incompetent Dixon and his crew are.Another example of Australia's tolerance of greed versus talent. Samuels you are on the same gravy train and lack any credibility as a protector of the real Australian public. Get real take on the oil companies and other multinationals profiteering or step down, The Oz public can only be hood winked so many times
Peter Gusthart
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