In October 2006, I ordered three TV/DVD players from the Rick Hart store in Osborne Park. I was told that they were at the Cannington store and would be here in a week. I paid my deposit and was told that I would get a phone call when they arrived. A week later, no phone call. Three months later, still no phone call. As we were moving house, I didn't press the issue. I phoned the store again in early January after we had moved. The man told me that the TV/DVD players that I had ordered were no longer being manufactured. They'd need to order some new ones. Once again I was told that they would be here in a week. I phoned again in April and was told the same old story. It is now May. It's been 8 months and I still have not received the goods that I've paid for. Moral of the story: Do not shop at Rick Hart stores! You get the royal runaround. My family and I have a wide circle of friends. I also work at two of the largest public libraries in the metropolitan area. People look at Choice magazines and at home improvement books and magazines. I often get asked for my advice. Guess what I tell them not to do....? I should also point out that when I get good customer service, I do tell the readers and my friends about it.
0
