I recently (+- 5 - 6 weeks ago) order my Samsung LA40C650 from my supplier, when I ordered it, I was told it would take 3 - 5 weeks to arrive and that it should arrive at the latest on the 11 August 2010, I have been following up regularly with them, last week (5 August 2010) I was told that they had contacted Samsung and that Samsung confirmed that the ETA was still the 11 August.
Well, 11 August came and went and I still dont have my Samsung LA40C650, I am very dissapointed as Samsung have offered no explaination as to where my screen is, HOWEVER I have now been given a new eta of +- 3 weeks, date has not been confirmed and Samsung have not gotten back to my supplier as yet as to 'exact date'. I am of the opinion that Samsung has probably given my screen to someone else and hense the reason I need to wait another 3 weeks, so that they can get one in for me :-(
My greatest problems are such.
1. No appologise from Samsung.
2. It would seem that Samsung do not care as they have not offered any kind of alternative solution.
3. If this is the kind of customer service a person is getting before I get it, what kind of service will one get if something goes wrong?
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