The photoghapher was not very friendly. Would not do anything that we wanted. Just did everything her way. They left glare on glasses. They lightened up the pictures till everyone looked as pale as ghost. They did not remove the shadows even though we paid extra for touch up. All in all they took lousy pictures. I would never go back to them and if anyone I knew was going, then I would strongly advise them not to go. They never answered my e-mail even though i complained to them.Definately a bad photography studio and a very bad experience.
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About a year ago I bought a Big Screen Mitsubishi TV with the entented protection plan for a little over $4,500.00. About a week ago my tv stop working. I pulled out my protection plan and called Sears to report prodect failure. This is where the night mare began. After waiting for seventy two hours I called sears again. I was very angry that no one had call to let me know when some one will be by to fix my very expensive TV. After being passed around the call center to four different agents and having to repeat the same information every time I was fuming. I let the young lady know how dissatify I was with the way I was treated. Well to my surprise she let me know how lucky I was that they were even talking to me. I need to sit back and wait until they get back to me. By this time I was about to loose it. I wanted to let her have it with both barrels. Before I could say another word she informed me that she didn't care how much I paid for the TV and didn't care if I ever shop at Sears again, it still isn't going to get my TV repair and she didn't know or even cared when some one will be back in touch with me. From the way she spoke she sounded like an Aferican American from the inner city. I asked her to speak to someone in athority becaues we weren't any where. She told me this is as high as I was going to get and if i didn't like that, tuff. She ended our conversation by hang the phone up. We had just bought our new house, I removed from the list of things we wanted to put in our house that was to be purched from Sears. My garage is full of tools from Sears, they soon will be replaced with other brand tools. I will tell this story to every one I come in contact with and will do my best to discrouge them from shopping at Sears. I will see to it that no one experienced what I went through when I called the service center at Sears. I now understand why they are not in the top ten companies in the US with good customer service record. Maybe they should learn from Toyota and Cadllac. Good and loyal customers are difficult to find. The return customer is where you make your money. keep them happy and they will spread the word. We all know that products fail, it is what you do to let the customer know that you value them and will work with them because you value their business, and want to retain them as a customer. Sears you need to look within and see why you are loosing market share. The problem is with in. Thank you James C. Dalmida
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