I am complaining about the customer service from Sony. My son had a playstation 3 for 5 months before it broke down .We returned it to get fixed ,waited 6 weeks before another consol was returned to us ,this one last 1 month before it broke down with a new disc stuck in it . So this consol was returned with a note on it stating that our disc was stuck in it and could they return it to us.We waited another 5 weeks before we got another consol back but there was no disc returned. I got straight on the phone and was told we should have received the disc back even before the consol seeing we left our details on the unit.He then said he would send it straight out. When it didnt come they then said we would have to wait another 2 weeks while they investigate where it is.After 2 weeks I ring back to be told they are still looking for it .I told them to send us out a new disc and they said no we will just have to wait.I then rang every couple off days to be told to wait .I would ask to speak to a manager or to give me head offices number but was refused this every time. I then rang consumer affairs and they said to send them a letter of demand saying to return our property in 10 days or further action would be taken. I never received an answer from Sony .I kept ringing to be told give us 2 more days to find it ,if they dont they will order a new game . 2 days later I would ring back to be told the same thing , give us another 2 days to find it.Now I was angry and emailed Sony Playstation an letter telling them of the disgaceful rude service and about the continual lies they tell you just to get rid of you . I never heard back from them .I them rang Sony Head Office and put in a complaint The man there said he would pass my complaint onto his manager who would pass it on to Playstations manager and that a would here from them .I never got a reply or heard back from them. I rang back again and after losing my temper they said they will order one and we would have it in a week .After waiting a week and receiving nothing I ring back again and they said they had just found our disc and that they would send it straight out . So obviously it was another lie as a new disc was never ordered .So finally after 3 MONTHS we get our disc returned with no apoligy and no reply to any off my complaints. IN CONCLUSION I WILL NEVER BUY ANYTHING MADE BY SONY AGAIN.
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