I purchased a Sharp 32inch LCD television on 29 jan this year from Clive Peters. The set developed a fault and was taken to Sharps nominated service centre on 12th March.As of today 24th May the set has not been repaired due to the failure by Sharp to supply the required part to the service centre. My calls to Sharps customer service centre had been handled courteously but evasively and without result until I requested to speak to a supervisor with a view to obtaining a replacement or refund. On 18th May I spoke with Sarah who informed me that "they" had decided there would be no replacement and if my set was not ready by Wednesday their position would be re-assessed. I indicated to Sarah that my set would not be repaired by Wednesday and "they" were in fact telling lies about the provision of the spare part, and had been stringing me along for weeks with the tale of the part being despatched "tomorrow".On 18th of May I also logged a complaint on Sharps customer care website. On 23rd of May I spoke separately with Sharps Queensland rep Chris Marsh who assured me he would phone me with a resolution by midday today 24th May.To date I have not been contacted by anybody. I am thoroughly peeved by the lack of honest dealing in this matter and unfortunately a search of the web shows this is in no way an isolated case. It seems that when a hiccup occurs nobody will go out of their way to rectify the situation until the customer becomes very frustrated.
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